Looking for an Reservations / Front Desk Officer position? Stay & Homely Limited are looking for a qualified Reservations / Front Desk Officer to join their team.
In the heart of Abuja and Lagos, Stay & Homely Limited stands as a boutique and luxury hotel, promising a tailored experience that crafts indelible memories. As we embark on an expansion journey, we are actively seeking skilled and experienced talents to join our team, specifically for the role of Reservations / Front Desk Officer.
Reservations / Front Desk Officer Position in Abuja
- Location: Abuja (FCT)
- Employment Type: Full-time
Role Overview
As a vital part of our reservations team, the Reservations / Front Desk Officer plays a pivotal role in ensuring the efficiency and accuracy of our booking processes. The individual will utilize excellent communication skills, meticulous attention to detail, and a profound understanding of the hotel and hospitality industry to contribute to the success of our reservations department and elevate guest satisfaction.
Responsibilities
Reservation Management:
- Receive and process reservation inquiries through various channels, ensuring accuracy and efficiency.
- Provide detailed information about room availability, rates, and hotel amenities to prospective guests.
- Utilize the hotel’s reservation system for seamless booking modifications, adhering to hotel policies.
Guest Communication:
- Engage with guests professionally, addressing inquiries and resolving concerns related to reservations.
- Effectively communicate special requests and preferences to relevant departments for a seamless guest experience.
- Issue confirmation emails or letters with comprehensive reservation details and instructions.
Inventory Management:
- Monitor room availability, optimizing inventory to maximize occupancy and revenue.
- Coordinate with front desk and housekeeping to ensure real-time updates on room status and availability.
- Manage group bookings, ensuring accurate room blocks and timely communication with event organizers.
Sales and Revenue Generation:
- Promote hotel amenities, packages, and special offers to enhance guest experiences and boost revenue.
- Collaborate with the sales and marketing team to identify upselling and cross-selling opportunities.
- Leverage knowledge of the hotel’s offerings to effectively communicate benefits to prospective guests.
Administrative Support:
- Maintain organized and accurate reservation records, ensuring proper documentation and filing.
- Generate reports on reservation statistics and revenue to aid decision-making and forecasting.
- Coordinate with other departments for seamless operations and heightened guest satisfaction.
Qualifications & Experience
- High School Diploma or equivalent; additional education or certification in hospitality is a plus.
- 2+ years of relevant work experience in hotel reservations or customer service.
- Sales and marketing experience is advantageous.
- Exceptional communication and interpersonal skills.
- Strong attention to detail and ability to handle multiple tasks in a fast-paced environment.
- Proficiency in computer systems and reservation software, with experience in hotel reservation systems.
- In-depth knowledge of hotel and hospitality industry practices.
- Problem-solving abilities and flexibility to work varied shifts, including evenings, weekends, and holidays.
Application Details
Application Closing Date: 9th February 2024.
Interested and qualified candidates should submit their CV to recruitment.office@dreamcityproperty.com, using the Job Title as the subject of the email.