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    Information Communication Technology Assistant (GS-5) at UNICEF

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    The United Nations International Children’s Emergency Fund (UNICEF) helps children in very difficult situations. They work in many countries to help children live better lives. They want to protect children’s rights and help them grow and reach their dreams. UNICEF works in 190 countries every day to make the world better for every child.

    Now, UNICEF is looking to hire someone for the job position below:

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    Job Title: Information Communication Technology Assistant, (GS-5)

    Location: Abuja

    Contract type: Temporary

    Level: G-5

    Category: Information Communication Technology

    Job Description

      • UNICEF needs an ICT assistant to help their team for a short time.
      • The ICT Assistant will help Abuja UNICEF staff with their computer problems.
      • This person will solve or report issues about IT applications quickly.
      • They will also write reports, help with new technology, and guide users.

    Main Goals

      • Help users quickly and effectively by receiving, processing, and logging their service requests.
      • Support in implementing IT projects.
      • Keep Help Desk documents and procedures updated.
      • Assist in meetings with ICT and audiovisual equipment when needed.

    Main Responsibilities

      • Provide ongoing user support by answering help desk calls quickly.
      • Answer incoming calls and log them in the system. Try to solve them immediately.
      • Direct service calls to the right people or experts as needed.
      • Set up hardware and software according to UNICEF standards and help with meetings.
      • Help set up computers, printers, scanners, and other devices.
      • Install software like UNICEF Windows OS and other programs.
      • Support ICT projects and help with the implementation of new IT initiatives.
      • Report problems to the right experts and document the solutions.

    Education and Skills Needed:

      • High school education with formal training in computers. Must know how to use standard office software and tools.

    Work Experience:

      • At least five years of work experience in IT. Should know how to solve problems and help users with IT products and services.
      • Experience with different computer systems, Microsoft Office, and Help Desk software.
      • Experience in helping remote field offices in developing countries is a plus.

    How to Apply

    If you are interested and qualified, please:

    Click here to apply

    Application Deadline: 4th July, 2024.

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